Please contact our Customer Service representatives by live chat /email as soon as you realize that your order needs to be canceled. We suggest you contact us via live chat in case of an emergency. Once your order is shipped, we can not cancel it directly anymore. However, you can still return your order for a refund. Once we receive the order you returned, we will issue a refund of your purchase.
Here are the service entrances: https://www.rosslly.com/pages/contact-us